How long will my appointment take?

Usually about 30 minutes.

Can I reschedule my appointment?

Of course you can, just give us a call or send us an email.

What do I need to have with me at the appointment?

We’ll need to see two forms of ID for you (photo ID and proof of address) and we’ll need the car’s registration and service documents.

The forms of original photo ID we accept include:

  • Driving licence
  • Passport
  • Forces ID card

The proof of address we accept include:

  • Utility bill
  • Council tax letter
  • Bank statement
  • Store card statement

The car documents we need are:

  • V5 logbook (registration certificate)
  • MOT certificate
  • Any service history and manuals you have with your car

We'll also need your bank details so we can pay you, and we'll need your car keys so we can drive it away once you've been paid.

Do you take my car away then and there?

Yes, after you have been paid, we take the car.




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